News From The Office Staff
From the Manager: West Side Water (WSW) has completed the 3 year, multi–million–dollar water main upgrade project in 2019. The project went very well and was completed under budget which allowed WSW to replace an additional 800 feet of water main not in the original project. All the water main that was replaced aided in making yoursystem much more reliable.
We are still in a multi–year water main replacement program. The new meters are replacing the older brass meters that are coming to the end of their useful life. Along with the new meters, we are installing a new drive–by radio read system. This system will allow our service personnel to read meters more efficiently and help eliminate hazards that could cause injuries. It will also save time so that our small field staff can better serve you, our customer.
WSW is also in the process of moving to a Global Integrated System (GIS) of mapping our water system. By using the Global Positioning System (GPS), we will be able to effectively map and locate all our system valves, curb stops, fire hydrants, mains, etc. to properly record and track problem areas of our system and plan for future replacement. This system will also help us stay in compliance with the Dept of Environment, Great Lakes and Energy for asset management. We are dedicated to ensuringwe maintain the best system we can for our customers health and safety.
WSW is launching a new emergency notification system for our customers called IRIS. Sign up today to receive real time notificationsabout emergency water shutoffs for water main repairs, hydrant flushing, late notices for bill payments and a variety of other notifications. A sign-upform can be found on our website at www.westsidewater.com under the Form stab or they will be available in our offices. If you haven’t already received a sign-up form in the mail, you will in the near future.
We still have many paymentoptions. You can sign up for our direct debit payment program to have your payment made directly out of your bank account on the due date, you can pay by cash, check, money order or debit/credit card in our offices or check or money order in our drop box at the main entrance of the Township Administrative building. You can also pay by credit/debit card or electronic check online at www.westsidewater.com under the Pay Bills Now tab. If you feel more comfortable talking to a service representative to pay by credit/debit card or electronic check, please call our 3rd party administrator at 1-844-784-9699, please have account number available. Please remember there is a service fee to pay by credit/debit cards and electronic check.
As always, I am here to serve you. If you have any questions, comments or concerns please do not hesitate to contact my office or myself at 517–485–5470. I take pride in keeping your system safe and efficient withaprofessional staff.
News From The Field Staff