West Side Water



The Water Department exists to provide a safe, reliable, and aesthetically pleasing supply of fresh, potable water for the citizens of Lansing Township’s west side in an abundant amount and pressures to meet fire flow requirements.

With snow melting and spring rains starting, West Side Water System service area residents may be experiencing flooding and water in your basements. Below is the contact information for you to call if you experience the following problems:



If you need someone to come out and check your main, please call the City of Lansing Public Service Department at 517-483-4161 or 517-483-4455 Ext 3. This number is monitored 24 hours a day, 7 days a week. You may need to leave a message, so please include your name, address, phone number, and describe the problem.

If you feel that you have a damage claim due to a sewer failure (sewer must be tributary to City of Lansing sewer), you may call the same number and ask for a claim form to be mailed to you. Or you may click here for a form.

The City offers a Basement Backup Protection Program that you may be interested in. Click here for more information.

Please call the Ingham County Drain Office for issue related to strom sewers at 517-676-8395. Listen carefully to the options if you are calling after normal business hours.


Or Pay By Phone Toll Free At:
(844) 784-9699

West Side Water System Reports:


Manager: Randy Seida
Foreman: Matt Woodbury

Contact Us

Location:       3209 W. Michigan Ave Lansing, MI 48917
Phone:           (517) 485-5470
TTD/TTY:      Dial 711
Email:             questions@westsidewater.com


Monday – Friday: 8am – 5pm