West Side Water
3209 W. Michigan Ave
Lansing, MI 48917
Phone (517) 485-5470
TDD/TTY Dial 711
Office Hours: Monday – Friday 8am to 5pm
Welcome to West Side Water!
To look up utility bills please go to our Pay Bills Now page or call 844-784-9699.
For any questions please email
Manager, Randy Seida
Foreman, Matt Woodbury
Billing Clerk, Laura Tegels
With snow melting and spring rains starting West Side Water System service area residents may be experiencing flooding and water in your basements. Below is the contact information for you to call if you experience the following problems:
SANITARY SEWERS BACKED-UP:
If you need someone to come out and check your sewer main, please call the City of Lansing Public Service Department at 517-483-4161 or 517-483-4455 Ext 3. This number is monitored 24 hours a day, 7 days a week. You may need to leave a message, so please include your name, address, phone number and describe the problem.
If you feel that you have a damage claim due to a sewer failure (sewer must be a tributary to City of Lansing sewer), you may call the same number and ask for a claim form to be mailed to you, or call the receptionist at 517-483-4818 for a form to be mailed to you. Or you may click here for a form.
The City offers a Basement Backup Protection Program that you may be interested in. Click the following link for more information: https://www.lansingmi.gov/462/Basement-Backup-Protection-Program
STORM SEWERS BACKED-UP:
Please call the Ingham County Drain Office for issues related to storm sewers at 517-676-8395. Listen carefully to the options if you are calling after normal business hours.